Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalised items cannot be considered for a refund, unless an error has been made with the spelling or otherwise on our part. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. Late or missing refunds (if applicable) If you haven’t received a refund within 7 working days, first check your bank account again. Then contact your credit card company. (It may take some time before your refund is officially posted). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@scottishkeepsakes.com
Exchanges (if applicable) We only replace items if they are defective or damaged when you received them. If you need to exchange it for the same item, send us an email at:
hello@scottishkeepsakes.com and return your item to:
Scottish Keepsakes
Unit B2, Olympic Business Park
Drybridge Road
Dundonald
Ayrshire
KA2 9BE
Returns. If you decide to return your product, you should send it to the above address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20 in value, you should consider using a trackable shipping service or purchasing shipping insurance and always obtain a certificate of posting. We can’t guarantee that we will receive your returned item.
